Spring 2020 Library FAQ | Joan Weill Adirondack Library

Spring 2020 Library FAQ


  • What services is the library providing for the remainder of the semester?

    • Virtual reference sessions and research help, bookable via Starfish (must be logged in)here. These can be for any help you might need in terms of materials and information, please use them! We want to help you!
    • Screencast tutorials available on this page and in Canvas here.
    • eBook and digital journal lending
    • Interlibrary Loan to access digital materials our library doesn’t own. You can put in a request here.

  • What services can the library no longer provide?

    • Use of the library building
    • In-person reference
    • Lending of physical materials
    • Physical Course Reserves
    • Physical interlibrary loans
    • Weekend hours

  • The link to my book or article isn’t working.
  • If you are off campus, and haven’t already, check out the tutorial on how to view articles and eBooks off campus, you can view that here. If you are still receiving an error message after taking all proper steps to access the material, please fill out the form on the error page and contact us using one of the methods listed below.

  • How do I view articles and eBooks off campus?
  • You will be prompted to enter your PSC credentials when accessing materials off-campus. View the video tutorial below to see how!

  • How do I request a book or article that the library doesn’t have in its collection?
  • You can submit a request here.

    Check out this tutorial on submitting an interlibrary loan request.

  • How do I link to a book or article in Canvas?
  • You can view this video tutorial for creating a durable link to a library resource below.

    You can insert this link just like you would any other webpage.

  • I tried to read an article but it isn’t working.
  • If you are off campus, and haven’t already, check out the tutorial on how to view articles off campus here. If you are still having issues after taking all proper steps to access the material, please contact us using one of the methods listed below.
  • I got an error message.
  • If you receive an error message when trying to access library materials, please review the relevant tutorial video to make sure you are taking all necessary steps to gain access (I.e. if you are trying to access materials off campus, check out the “how to access materials off campus” tutorial). If you have followed the steps outlined in our tutorials and are still getting an error message or having difficulty, please fill out the form on the error page and use one of the contact methods listed below to get in touch with us.
  • A book or article I want is only in print, can you scan it?
  • Unfortunately, the library cannot scan print materials to send to you. If you are unable to locate alternative digital resources, please submit an ILL request here for the digital format of the resource. If there is no digital version of the materials you need, request a remote reference help session using the link below so we can help you find suitable materials.
  • My login to access library resources off campus isn’t working.
  • Please review the tutorial below for logging in from off campus. If you are still having issues, contact the IT Help Desk at helpdesk@paulsmiths.edu.
  • How do I search for resources like books and articles?
  • Check out the tutorials below on how to perform a basic or a more advanced search on the Paul Smith’s College library website.

    Basic Search:


    Advanced Search:


  • Can you get an eBook copy of my course materials?
  • Make sure you perform a search on the library website to see if we already have the materials you need in digital format, there is a possibility we already have what you are looking for! If the library does not have a digital version of the materials you need, you can email library@paulsmiths.edu and we can check to see if the titles is available as a library eBook. Please include the title, author, ISBN/ISSN, edition (if applicable), and year of publication.

  • If we haven't answered your question below or you still have trouble after working through the answer, please contact the library with any of these methods:

    • Schedule a Reference Appointment (must be logged into Starfish).
    • Email Us
    • *Call Us at 518-327-6313
    • *The fastest way to reach us is via Starfish appointments, followed by email. Please note that our general phone line will go to voicemail, which will forward to our email and we will get back to you within one business day.

    General library services will be available Monday-Friday 8am-5pm
    Reference Appointments can be made 8am-8pm Monday-Friday. Contact us for any special needs.