Fall 2020 Library FAQ | Joan Weill Adirondack Library

Spring 2021 Library FAQ

The library building is closed November 23, 2020 through January 25th, 2021. We will continue offering many services remotely.


The library building is open to the PSC community beginning on January 26 for adjusted hours. The adjusted hours are as follow:
  • Monday-Thursday: 7:30 AM – 8 PM
  • Friday: 7:30 AM – 5 PM

Please make sure to review all of the below policies before joining us in the library.

  • What are the expectations of all library users to encourage community health and safety?
    • Patrons are required to wear a mask in the building, even when social distancing.
    • Food is no longer permitted in the library, only beverages.
    • Book stacks are closed to all patrons. Library staff will retrieve items for you. We can do this through in-person, phone, or online request.
    • Please follow the one-way directional arrows to the best of your ability.
    • Sanitize your workstation with the provided multi-purpose cleaner and your hands with the provided hand sanitizer and use workstation paper, similar to classrooms.
    • Help support “At-Risk Hours:” Saturday (1:00-2:00 pm) and Sunday (2:00-3:00 pm). We ask you to help us provide a safe hour each weekend day for our community members most at-risk, by requesting that those who do not feel they, or someone they care for, are in an especially vulnerable population to wait 1 hour to arrive on those days.

  • What services is the library providing this semester?
    • Space to study, print, and complete work on library computers.
    • Virtual reference sessions and research help, bookable via Starfish (must be logged in) here. These can be for any help you might need in terms of finding materials and information, evaluating sources, and proper citations. Please use them! We want to help you!
    • Screencast tutorials available on this page and in Canvas here.
    • ‘Request a Book’ service for pick up at the desk or ‘to-go’ from our contactless book cart. Read all about requesting books, same-day pickup and your preferred pickup method here. All print materials will be quarantined for 4 days before returning to the book stacks.
    • Help loaning academic and popular fiction eBooks and accessing digital journals/articles.
    • Interlibrary Loan to access digital materials our library does not own. You can put in a request here.
    • Laptops and other electronic items will be available for checkout. *Updated loan period*–most laptops will be available for one-week checkouts. Other electronic items will be available for their normal loan period. All electronics will be sanitized when returned, please be patient as we quarantine and sanitize returns, our turn-around rate may be a bit slower than usual.

  • What services can the library no longer provide?
    • Physical course reserves at the front desk
    • Newspapers can no longer be shared amongst multiple patrons. If needed, please reach out to the library and we will help you access the materials you need. Many periodicals can be accessed online via the library website.
    • Open browsing of the book stacks. See the ‘Request a Book’ options to place and pick up book requests at the front desk or contactless in the lobby for all patrons, or delivered to an office, for faculty.
    • Large group study space is limited. There is lower capacity in study rooms to accommodate social distancing. Patrons must also sign a patron log upon entry and exit of study rooms found on the door of each room.
    • The 2nd floor study rooms will not be open during daytime hours. They will be reserved for tutoring session space through Academic Services. If rooms are not booked during the day, requests for use can be directed to Tracy Elliot (telliott@paulsmiths.edu).
    • First floor study rooms remain first come, first serve during all open library hours, except room L109 which will not be available this semester.

  • The link to my book or article isn’t working.
  • If you are off campus, and haven’t already, check out the tutorial on how to view articles and eBooks off campus, you can view that here. If you are still receiving an error message after taking all proper steps to access the material, please fill out the form on the error page and contact us using one of the methods listed below.

  • How do I view articles and eBooks off campus?
  • You will be prompted to enter your PSC credentials when accessing materials off-campus. View the video tutorial below to see how!

  • How do I request a book or article that the library doesn’t have in its collection?
  • You can submit a request here. We will not process physical requests, but will continue to process digital requests.

    Check out this tutorial on submitting an interlibrary loan request.

  • How do I link to a book or article in Canvas?
  • You can view this video tutorial for creating a durable link to a library resource below.

    You can insert this link just like you would any other webpage.

  • I tried to read an article but it isn’t working.
  • If you are off campus, and haven’t already, check out the tutorial on how to view articles off campus here. If you are still having issues after taking all proper steps to access the material, please contact us using one of the methods listed below.
  • I got an error message.
  • If you receive an error message when trying to access library materials, please review the relevant tutorial video to make sure you are taking all necessary steps to gain access (I.e. if you are trying to access materials off campus, check out the “how to access materials off campus” tutorial). If you have followed the steps outlined in our tutorials and are still getting an error message or having difficulty, please fill out the form on the error page and use one of the contact methods listed below to get in touch with us.
  • A book or article I want is only in print, can you scan it?
  • Unfortunately, the library cannot scan print materials to send to you. If you are unable to locate alternative digital resources, please submit an ILL request here for the digital format of the resource. If there is no digital version of the materials you need, request a remote reference help session using the link below so we can help you find suitable materials.
  • My login to access library resources off campus isn’t working.
  • Please review the tutorial below for logging in from off campus. If you are still having issues, contact the IT Help Desk at helpdesk@paulsmiths.edu.
  • How do I search for resources like books and articles?
  • Check out the tutorials below on how to perform a basic or a more advanced search on the Paul Smith’s College library website.

    Basic Search:


    Advanced Search:


  • Can you get an eBook copy of my course materials?
  • Make sure you perform a search on the library website to see if we already have the materials you need in digital format, there is a possibility we already have what you are looking for! If the library does not have a digital version of the materials you need, you can email library@paulsmiths.edu and we can check to see if the titles is available as a library eBook. Please include the title, author, ISBN/ISSN, edition (if applicable), and year of publication.

  • If we haven't answered your question below or you still have trouble after working through the answer, please contact the library with any of these methods: