Fall 2020 Library FAQ | Joan Weill Adirondack Library

Fall 2020 Library FAQ

Welcome back to Fall 2020! The library building is open during our usual hours. Important safety updates and new services to support social distancing are outlined below. Please make sure to review all of the below policies before joining us in the library.


  • What are the expectations of all library users?

    • Book stacks are closed to all patrons. Library staff will retrieve items for you. We can do this through in-person, phone, or online request.
    • Patrons are required to wear a mask in the building, even when social distancing.
    • Food is no longer permitted in the library, only beverages.
    • Please follow the one-way directional arrows to the best of your ability.
    • Sanitize your workstation with the provided multi-purpose cleaner and your hands with the provided hand sanitizer.
    • Take advantage of our contactless services: curbside book pick-up, remote 1-on-1 research help, our large eBook and audiobook collection, and digital course reserves.
    • Help support “At-Risk Hours:” Saturday (1:00-2:00 pm) and Sunday (2:00-3:00 pm). We ask patrons to help us provide a safe hour each weekend day for our community members most at-risk, by asking those who do not feel they are in an especially vulnerable population to wait 1 hour to arrive on those days.
    • Public patron access to the library building for archive access, computers and printing, room booking, and book pick up at the front desk will not be offered for the time being. Contactless to-go book pick up only, on Fridays from 3-5 pm.

  • What services is the library providing this semester?

    • In-person and virtual reference sessions and research help, bookable via Starfish (must be logged in) here. These can be for any help you might need in terms of finding materials and information, evaluating sources, and proper citations. Please use them! We want to help you!
    • Space to study, print, and complete work on library computers
    • Screencast tutorials available on this page and in Canvas here.
    • eBook and digital journal lending
    • Interlibrary Loan to access digital materials our library doesn’t own. You can put in a request here.
    • Contactless To-Go Book pick-up:
      1. We will provide “contactless” book pickup services for all patrons and direct mailbox delivery for faculty.
      2. Public patrons--contactless to-go book pick up only, on Fridays from 3-5 pm. Find the book request form under all print book online catalog search results or email us with questions and requests.
      3. Students & faculty should make requests for all same-day services by 11 am Mon-Thurs. If placed after 11 am, they will be filled the following day at the latest.
      4. Patrons will receive a confirmation email that material is available for pickup at the location of their choosing: the front desk, faculty office, or a contactless pickup. Contactless pickup orders will also receive an order number and reminder to pick up contactless items between 2-8 pm Mon-Thurs in the lobby for students/faculty or between 3-5 pm Fridays for public patrons.
    • Laptops and other electronic items will be available for checkout. Laptops will be available for one week checkouts. Other electronic items will be available for their normal loan period. All electronics will be sanitized when returned, please be patient as we quarantine and sanitize returns, our turn-around rate may be a bit slower than usual.

  • What services can the library no longer provide?

    • Physical course reserves
    • Newspapers can no longer be shared amongst multiple patrons. If needed, please reach out to the library and we will help you access the materials you need.
    • Open browsing of the book stacks. See “Curbside & Request a Book” options to place and pick up book requests at the front desk or contactless in the lobby for all patrons, or delivered to an office, for faculty.
    • Public access to the library building for archive, computers and printing, room booking, and book pick up will not be offered for the time being. Contactless to-go book pick up only in lobby, on Fridays from 3-5 pm.
    • Large group study space is limited. There is lower capacity in study rooms to accommodate social distancing.
    • The 2nd floor study rooms will not be open during daytime hours, and will be reserved for tutoring session space through Academic Services. If rooms are not booked during the day, requests for use can be directed to Tracy Elliot(telliott@paulsmiths.edu). First floor study rooms remain first come, first serve during all open library hours.

  • The link to my book or article isn’t working.
  • If you are off campus, and haven’t already, check out the tutorial on how to view articles and eBooks off campus, you can view that here. If you are still receiving an error message after taking all proper steps to access the material, please fill out the form on the error page and contact us using one of the methods listed below.

  • How do I view articles and eBooks off campus?
  • You will be prompted to enter your PSC credentials when accessing materials off-campus. View the video tutorial below to see how!

  • How do I request a book or article that the library doesn’t have in its collection?
  • You can submit a request here.

    Check out this tutorial on submitting an interlibrary loan request.

  • How do I link to a book or article in Canvas?
  • You can view this video tutorial for creating a durable link to a library resource below.

    You can insert this link just like you would any other webpage.

  • I tried to read an article but it isn’t working.
  • If you are off campus, and haven’t already, check out the tutorial on how to view articles off campus here. If you are still having issues after taking all proper steps to access the material, please contact us using one of the methods listed below.
  • I got an error message.
  • If you receive an error message when trying to access library materials, please review the relevant tutorial video to make sure you are taking all necessary steps to gain access (I.e. if you are trying to access materials off campus, check out the “how to access materials off campus” tutorial). If you have followed the steps outlined in our tutorials and are still getting an error message or having difficulty, please fill out the form on the error page and use one of the contact methods listed below to get in touch with us.
  • A book or article I want is only in print, can you scan it?
  • Unfortunately, the library cannot scan print materials to send to you. If you are unable to locate alternative digital resources, please submit an ILL request here for the digital format of the resource. If there is no digital version of the materials you need, request a remote reference help session using the link below so we can help you find suitable materials.
  • My login to access library resources off campus isn’t working.
  • Please review the tutorial below for logging in from off campus. If you are still having issues, contact the IT Help Desk at helpdesk@paulsmiths.edu.
  • How do I search for resources like books and articles?
  • Check out the tutorials below on how to perform a basic or a more advanced search on the Paul Smith’s College library website.

    Basic Search:


    Advanced Search:


  • Can you get an eBook copy of my course materials?
  • Make sure you perform a search on the library website to see if we already have the materials you need in digital format, there is a possibility we already have what you are looking for! If the library does not have a digital version of the materials you need, you can email library@paulsmiths.edu and we can check to see if the titles is available as a library eBook. Please include the title, author, ISBN/ISSN, edition (if applicable), and year of publication.

  • If we haven't answered your question below or you still have trouble after working through the answer, please contact the library with any of these methods: